Blog IT Operation Centre

KDDI Europe’s IT Operations Centre (ITOC) offers 24/7 comprehensive IT support, proactive monitoring, and incident management. Located at Telehouse Docklands, ITOC provides expert-certified staff, multi-tiered support, and seamless cloud and network services, helping businesses reduce downtime, cut costs, and focus on growth.

Panel Discussion of The Role of Security and IT Service Integrators Amidst Growing IT Product Vulnerabilities

1. What is ITOC?
2. What Makes KDDI ITOC Special?
3. Why ITOC is the Smart Choice for Your Business?

1. What is ITOC?

The IT Operations Centre (ITOC) is a 24/7 Single Point of Contact (SPOC) for supporting customers' daily IT operations, ensuring the availability and smooth functioning of IT infrastructure and services provided by KDDI Europe. We handle comprehensive business support for a wide range of IT operations including:

Cybersecurity incident monitoring and response
Data centre system remote hand
Proactive Network traffic and circuits (L2/L3/internet/ExpressRoute and Direct link to Azure and AWS) monitoring
Passive Hardware status (servers, switches, routers, firewalls, etc.) monitoring
On-demand Change management

Our team is dedicated to ensuring the highest standards of IT service management for your business.

2. What Makes KDDI ITOC Special?

Located at Telehouse (Sister company of KDDI) Docklands, one of the busiest data centres in London and the hub of major network and cloud service providers, ITOC stands out for several reasons:

1. 24/7 Onsite Support

With our proximity to the core of network infrastructure, we offer round-the-clock support, ensuring your services are always operational.

2. Highly Skilled Engineers

Our team consists of certified professionals across multiple vendors such as Cisco, Juniper, Fortinet, Palo Alto, AWS, Microsoft, and more.

3. Multi-Level Support

We provide both 1st and 2nd level support, ensuring fast response times and expertise in handling incidents.

4. Diverse Service

We provide comprehensive business support including Cybersecurity, monitoring and response, Data centre remote hand, Proactive network and circuit monitoting of both provate and public services and on-demand change management.

3. Why ITOC is the Smart Choice for Your Business?

In today's world, it’s expected that your business operates 24/7. However, continuously monitoring your infrastructure and resolving any issues that arise can be a significant challenge. This is where we excel.
By leveraging our expertise and technology, we allow you to focus on running your business with peace of mind, knowing that we are handling the technical aspects.

1. Proactive Monitoring and Reduced Downtime

KDDI Europe’s ITOC provides 24/7 proactive monitoring, identifying and resolving issues before they impact your business, minimizing costly downtime risks.

2. Cost-Effective IT Management

Outsourcing to ITOC offers a budget-friendly alternative to building an internal team, reducing costs associated with hiring and training staff for managing infrastructure.

3. Enhanced Focus on Core Business

By outsourcing IT operations to ITOC, companies can free up internal teams to focus on strategic business tasks that drive growth.

4. Rapid and Reliable Incident Response

ITOC’s skilled team follows established processes for efficient incident management, ensuring swift responses and reducing resolution times.

5. Trusted Expertise and Industry Best Practices

ITOC’s skilled team follows established processes for efficient incident management, ensuring swift responses and reducing resolution times.

With KDDI Europe’s ITOC, you’re choosing 24/7 support, expertise-driven service, and seamless technology integration. Let us take care of your IT infrastructure so you can focus on what matters most - growing your business.

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