Blog The Role of Security and IT Service Integrators Amidst Growing IT Product Vulnerabilities

1. Meet the Panelists

W: I suppose, in the end, we’re gonna say nothing is 100% secure. Even the best products can have vulnerabilities that aren’t caught. It’s always a possibility. However, as service integrators, we should have plans in place to mitigate these risks.

S: What should integrators be doing to minimise these vulnerabilities?
W: We can’t rely on just one product. There needs to be a multi-layered defence plan so that if one area is attacked, it doesn’t compromise the entire system. For example, regularly updating systems is critical, along with having constant monitoring in place.

S: So, you’re talking about resiliency and defence in depth?

W: Exactly. It’s not just about installing a firewall and thinking you're safe. Keeping systems updated, having monitoring tools, and adopting a multi-layered defence is essential.

K: I agree. Many people are working from home now, and securing their connections is crucial. Strong passwords, VPNs, and real-time monitoring tools help prevent attacks. If there’s a breach, it wastes a lot of time and resources, so we need to be proactive.

S: For businesses that don’t have in-house IT experts, what do non-technical people expect from integrators?

A: I think most people, especially those who aren’t technical, expect integrators to handle everything seamlessly. We just want the assurance that our systems are secure without needing to dive into the details. It’s about peace of mind and knowing that the experts are taking care of it.

K: I agree. Especially for those without in-house IT, they can rely on integrators to offer complete solutions, like XDR(Extended Detection and Response) and MDR(Managed Detection and Response) services, which continuously monitor and help mitigate risks. For example, if Ai (A) runs an accounting company, she’d expect integrators to provide a full strategy covering networks, PCs, and even human error.

S: So, it’s not just about piecing systems together but providing a long-term strategy?

K: Yes, integrators should provide a roadmap for continuously improving security and adapting to new threats.

K: Also, educating users is very important. It’s not just up to IT teams; every user has a role. Integrators should provide training, guides, and best practices so users understand their responsibilities, like managing passwords and avoiding security risks.

N: Right, and the complexity of today’s environments means we also need to take a proactive approach. Cyberattacks are becoming more sophisticated, and with multiple customers across different industries, we have the experience to understand how to protect diverse networks. This is where integrators play a crucial role—by offering tailored solutions based on the specific needs of each sector.

A: Addinged to that, I think proactive solutions are also important. For me, as I do not have a technical background, I don’t need technical details from IT integrators, but I just want to know that we’re secure. IT integrators should explain risks clearly and offer proactive solutions. I don’t want to wait for a problem to arise.

N: That’s true. IT integrators need to make sure businesses feel safe, even if they’re not technical. A proactive approach is crucial.

W: Yes, people need proactive recommendations and clear guidance. Best practices are important, and if users aren’t following them, there will always be risks.

K: Ultimately, organizations manage vast amounts of data, making it essential to ensure its protection. When data is secure, it builds customer trust - the most valuable asset a business can possess. IT integrators play a vital role in fostering this trust by providing reliable support and expert guidance. However, it's equally important for organizations to choose a reputable IT integrator who can deliver solid solutions tailored to their needs.

S: Thank you everyone for your valuable opinion.